FAQS
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How long will my order take to complete?
Please allow 2-4 days to complete personalised orders. Standard orders will be shipped within 24hrs of payment. Shipping for standard deliveries is 3-10 business days, 1-3 days for express post orders.
What if I make a mistake on my order?
If you have made a mistake please contact us immediately. If personalisation has begun, we do not offer refunds for customer error.
What if I change my mind?
Contact us immediately. We do not accept refunds for change of mind if the order has already been processed and shipped.
Can I track the progress of my delivery?
Yes. Tracking details are emailed to you as soon as your order has been dispatched.
Best way to reach us if something is wrong?
Please get in touch with us via email info@bridalpocketsandco.com.au
Or click on the contact us tab at the bottom of the site.
You can also reach us via message on our social media pages:
My order arrived faulty.
Please send us an email immediately with photos of fault along with your order number so we can fix the problem for you. We want our customers to be happy with their purchase.